Live stream is not playing

Below are some quick tips you can try to troubleshoot live stream issues:

Check that your device is connected to a stable network.
Clear cache and refresh the browser.
Log out of virtual platform and log in again with your registered credentials.
For other hardware issues, please try changing devices.
For sound issues, ensure your device is not muted. Alternatively, if you are on Chrome, please check your Site settings and ensure that the sound is allowed.

For further inquiries or assistance, please click on the Contact Us button available at the bottom of this page.